Consultations and questions about charging stations

We offer a wide range of chargers
electric car stations, including products we manufacture
themselves, as well as models imported from leading manufacturers. The stations include both
solutions for both home and public charging, for different needs and volumes
consumption.

The choice of charging station depends on the type of your electric vehicle, as well as your needs for fast charging or economical energy consumption. ELNexus consultants are ready to help you choose the most suitable solution according to the specifications of your vehicle

By joining the network, you gain access to platforms for real-time station management and monitoring, automatic payment for charging, and the ability to generate income from public users. This is an excellent opportunity to increase the return on investment in charging stations.

Yes, we offer charging stations for any public and commercial location that can be connected to the public charging network. We also offer customized solutions for your business, including elements such as management, billing and monitoring platforms.

Yes, our charging stations are compatible with all major makes and models of electric vehicles. They support standard charging cables and protocols, ensuring versatility and compatibility with a wide range of vehicles. We also offer a wide range of charging cables and adapters for vehicles outside of European standards.

You can pay for your order:

• online with a card - Visa, Master Card, Google Pay, Apple pay
• cash on delivery by courier
• by bank account
• for payment through a bank of your choice for purchases with trade credit.

ELNexus delivers in Bulgaria to all settlements - Sofia, Plovdiv, Varna, Burgas, Nova Zagora, Stara Zagora, Pernik, Kardzhali, Pazardzhik, Blagoevgrad, Asenovgrad, Dupnitsa, Kyustendil, Petrich, Bansko, Sandanski, Vidin, Ruse, Gotse Delchev, Montana, Pleven, Veliko Tarnovo, Targovishte, Shumen, Dobrich and other settlements where Econt has an office.

The delivery time is 1-3 business days.

Yes, you can pick up your order from our showroom or warehouse, simply place your order online and we will notify you when it is ready for you to come and collect it within 1 to 2 hours.

• Showroom: Our showroom is open for visits from Monday to Friday,
  between 9:00 and 16:30 at the address Sofia, Iztok district, 5 Lachezar Stanchev Street
  Sopharma Business Towers Shopping Center Ground Level. There you will be able to view some of our products, including charging stations, cables and
  accessories, and get advice from our experts.
• Warehouse: We also work with direct customers in our warehouse, but only by prior arrangement by phone at 0898 801 803 or 0898 901 903. The warehouse is open from 8:00 AM to 8:00 PM , every day from Monday to Sunday. To arrange a visit, please contact us in advance so that we can ensure availability and provide you with the necessary assistance.

You can request a refund for your order within 14 days from the date you received the item.

The conditions you must meet additionally require:

• The purchased item must be in undamaged packaging and in good commercial condition.
• The packaging and its integrity must not be damaged.
• There should be no traces of its use.

The refund period is up to 14 days from the date of return of the purchased product.

Refunds are processed within 7 days of receiving the item(s) - to the bank account you provided.

Yes, all our chargers
stations that support OCPP protocol can be integrated into our
public charging platform. This gives you the opportunity to offer your stations
to other users, generating income from their use. For more information, contact our team.

Depending on the capacity of the charging station and the type of your power supply,
Additional electrical modifications may be required. Our team will assess your power supply and provide you with the necessary steps to ensure safe and efficient operation of the charger.

A complete set of instructions is provided with the product order, which is provided for
self-installation. It is possible to do it yourself if you have knowledge of electrical installations or to take advantage of our service for safe installation of the charging station with our and partner teams of certified electricians with experience in installing electric vehicle chargers according to the highest safety and efficiency standards.

You can contact us via the contact form on the website, by email or by phone. Once we receive your request, our team will contact you to clarify all the details and schedule for the installation.

All our products come with a warranty that covers defects in materials or workmanship. The warranty period varies depending on the type of charging station and manufacturer, with detailed terms provided upon purchase.

All charging stations we offer come with a quality guarantee. The guarantee
includes free service or replacement in case of defects that are not the result of improper use. The warranty period varies depending on the product.

Our charging stations require minimal maintenance. However, we recommend regular inspections of the station for safety and efficiency. We offer maintenance packages and
monitoring to ensure the long-term efficiency of your equipment.